Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Amazing Online Solution Limited Services.

By accessing this website You explicitly and implicitly accept these terms and conditions and agree to be bound by them. Do not continue to use or access the website if you do not agree to take all of the terms and conditions stated on this page.

 

We may amend these terms and conditions at any time, for any reason and at our sole discretion by posting the amended terms on our Website. We may or may not post notices on the homepage of our Website when such changes occur. If amendment reflects changes in rates and/or prices of already booked Services, Amazing Online Solution Limited will give you notice before the changes take effect. If you object to the changes, you can choose to cancel the Services in accordance with the agreed herein.

 

Amazing Online Solution Limited is a company registered in England under registered company number 12278579 whose registered office is located at 8, Lodore Gardens, London NW9 0DR and will be called hereinafter the Company.

 

Please read these terms and conditions carefully as they will be legally binding you after you accept them and enter into an agreement with a service provider.

 

Amazing Online Solution Limited is authorised to acts as an intermediary by other service providers and to enter into agreements with customers on their behalf for a number of services.

The Company is looking for the best service provider for its customers taking into consideration customers’ wills and desires described in the booking request.

 

When you accept the service provider’s offer sent to you after your booking request, an agreement will take effect between you and the service provider but not Amazing Online Solution Limited. Please note, the responsibility for the execution of the services remains solely with the service provider.

 

The Company shall not have any liability or responsibility for any errors or omissions in the content of our website, for contracts or services executed by the appointed service provider, for your action or inaction in connection with our Services or for any damage to your property or belongings or any other damage you may incur in connection with our Service. Your use of our Service and any agreements with the service providers are at your own risk. In no event shall either the Company or its agents be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of our Service, the delay or inability to use our Service or otherwise arising in connection with our Services, whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages. In no event shall the Company’s liability for any damage claim exceed the amount paid by you to the Company for the transaction giving rise to such damage claim.

 

The customer agrees to defend, indemnify and hold the Company harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our Service.

 

  1. TERMINOLOGY

 

The following terminology applies to these Terms and Conditions and all Agreements:

  • “Customer”, “You” and “Your”, “he/she” or “his/hers”refers to any physical person or legal entity willing to use the Services provided and compliant to the Company’s terms and conditions.
  • “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company: Amazing Online Solution Limited.
  • “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.
  • “Service provider”, “it” and “its” refers to Amazing Online Solution Ltd or any other third service provider, whether a legal entity or individual, appointed to provide the Services to you.
  • “Service” refers to the connection the Company makes between the Customer and the service provider.
  • “Services” refer to all and any particular assistance we offer to our Customers.
  • “Materials” refer to all and any tools, equipment and materials necessary for fulfilment of the Services.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner for the express purpose of meeting the Customer’s needs in respect of provision of the Company’s stated services, in accordance with and subject to the law of Great Britain. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she, it or they, are taken as interchangeable and therefore as referring to same.

 

  1. OUR SERVICES

 

Dry-Cleaning Services include:

  • Professional carpet and upholstery cleaning technicians fully equipped for the job

Deep hoovering with industrial-strength vacuum cleaners

Application of a dry-cleaning solution

Professional machine-scrubbing of detergent powder into the material

Extraction of grime, dust and dirt through chemical bonding

Sanitization and refreshment of delicate fabrics

 

IMPORTANT NOTICE:

  1. We recommend leaving the carpets or upholsteryto ventilate for about half an hour. Afterwards, they will be completely safe to use.
  2. Dry-cleaning intends to refresh carpets and upholstery made of material too delicate for more powerful cleaning methods. Results may vary and stain-removal is not guaranteed.
  • Our technicians will not move furniture that is too heavy to lift without considerable strain and effort. Dragging across the ground is forbidden, as that may cause damage to the flooring.

 

Steam Cleaning Services include:

  • Professional carpet and upholstery cleaning technicians fully equipped for the job

Deep hoovering with industrial-strength vacuum cleaners

Pre-treatment with top-notch detergents for stains, dirty patches, high-traffic areas

Washing with a professional Hot-Water Extraction machine, injecting a detergent mix into the fibres and removing 95% of moisture and all dirt

Upon request, we can bring an air-mover device to speed up the drying process

IMPORTANT NOTICE:

  1. Nobody on the market can guarantee complete removal of stains and odours. That is always related to the age of the stains, their cause and if they were previously treated. Professional Steam Cleaning services booked with End of Tenancy cleaning are not part of the 72-hour guarantee.
  2. The carpets will need several hours to dry completely after the cleaning service. Do not place any furniture or step with shoes on the carpets while there is still moisture in them.
  • Our technicians will not move furniture that is too heavy to lift without considerable strain and effort. Dragging across the ground is forbidden, as that may cause damage to the flooring.

 

End of Tenancy Cleaning Services include:

Kitchens:

Thorough cleaning of hard floors

Windows cleaned on the inside

Cupboards, shelves, drawers cleaned inside and out

Wiping of all doors

Limescale removal from sinks

Cleaning and fusting of woodwork and fixtures

Deep cleaning of all kitchen appliances

 

Bathrooms:

 

Deep cleaning of bathrooms with high-quality professional detergents

Careful cleaning of limescale with specialized liquid and spray detergents

Deep cleaning and descaling of shower units, washbasins, tiles, floors, fittings, fans, grout, taps, bathtubs, toilet seats and bowls.

 

Bedrooms:

 

Dusting and cleaning of all surfaces

Thorough cleaning of hard floors

Professional hoovering of carpets and furniture

Cleaning of mirrors, pictures, skirting boards and fittings

Windows cleaned on the inside

 

Living rooms:

 

Inside and outside cleaning of cupboards, drawers, fixtures, sockets and other units

Professional hoovering of carpets and furniture

Thorough cleaning of hard floors

Wiping of all doors

Windows cleaned on the inside

 

Stairs and hallways:

 

Hoovering and dusting of carpeted hallways, staircases and railings

Thorough cleaning of hard floors

 

IMPORTANT NOTICE:

 

  1. We need anything but electricity and running hot water.
  2. Duration of the service depends on the size and condition of the property. The session is unlimited in time, so our technicians will stay as long as it takes to clean it to the best possible standard.
  • The session is guaranteed for 72 hours after the cleaning.
  1. Professional carpet and upholstery cleaning services booked together with End of Tenancy Cleaning are not part of the 72-hour guarantee.
  2. We require the property to be empty of personal belongings and people living there, to guarantee the best results.
  3. Fridges/freezers must be defrosted 24 hours in advance or they cannot be cleaned deeply.
  • Wall cleaning is not part of the End of Tenancy Cleaning service. Our technicians will remove any cobwebs.
  • We reserve the right to amend the price of the service if there are any discrepancies between the scope of the works required and the agreement made upon booking.
  1. If any third parties other than the landlord or checkout agent enter the property between the cleaning session and the inspection, the guarantee will be void.
  2. If any omissions are discovered, the Client agrees to allow our company to return and resolve them before using the services of a third party. No third party fees will be covered.
  3. Any damages, suspected to have occurred during the clean, must be reported within 48 hours after the service took place.

 

After-Builders Cleaning Services include:

Professional technicians

Our own detergents and equipment

Dusting and wiping of all surfaces, shelves, drawers, doorframes, window frames

Thorough cleaning of hard floors

Windows cleaned on the inside

Wiping of all doors

Removing washable stains from paint and plaster

 

IMPORTANT NOTICE:

  1. Our technicians will dispose of rubbish in nearby bins and containers.
  2. The builders need to remove any large rubble that requires driving away.
  • We require for the building works to be finished before we can perform the service, as otherwise it would compromise the quality of the clean.

 

Oven Cleaning Services include:

Professional Oven Cleaning technician

All detergents, equipment and vessels provided by the cleaners

Condition check to confirm good working order prior to cleaning

Mixing a professional solution from industrial power detergents

Disassembly of the oven to its main components – side racks, back panel, fan, oven door

Soaking into the solution to remove any debris and grease layers without leftover smells, vapours or smoke after the cleaning

Assembly and condition check to confirm good working order after the clean

 

IMPORTANT NOTICE:

  1. Our cleaning technicians are not responsible for any pre-existing mechanical or electrical damage to the oven or other appliances. If you need issues of that nature to be resolved, please look into our handyman services.
  2. The procedure does not violate guarantee terms and conditions of appliances, so the warranty if any will not be affected.
  • It is recommended to have your oven professionally cleaned at least once every six months. Heavy grease layers, left untreated over long periods of time, can damage the surface of the oven.
  1. Our technicians will not attempt to remove the oven’s heating element/baking coil or any other components which may conduct electricity and/or gas.

 

Scotchgard Services include:

Professional, industry-proven, silicate-based solution

An invisible protective layer against liquid staining

Lasting effect up to six months

Highly beneficial for homes with children, pets or high-traffic areas

 

IMPORTANT NOTICE:

Duration of the effect may vary. The protective layer lasts until scrubbed by regular use or until the next cleaning session. It is recommended to apply Scotchgard directly after a steam cleaning or dry-cleaning service.

 

  1. GENERAL PROVISIONS

 

3.1 It is required to confirm that you have read and understood these Terms and Conditions when you make an enquiry by telephone or email, or through the enquiry form on our website.

3.2 The Company will give/send you a non-binding estimate based on the information you have provided considered an offer. If you decide to proceed with the Service, this will mean you have accepted our offer.

3.3 The Company will send you a confirmation email with specific parameters, such as price, details of the service provider who will perform the Services for you and other details of your booking. You confirmative reply to this email will be binding and the agreement with the service provider will come into force.

3.4 You have special rights under the Consumer Contracts Regulations to cancel your contract for any reason during a 14-day cancellation period if acting as a physical person. The cancellation period begins the day after the contract has been enforced.

3.5 If you are a business entity all of the above apply except clause 3.4.

3.6 For the avoidance of doubt, Amazing Online Solution Ltd acts as an introductory agent for the service provider and is duly authorised by the service provider to enter into a contract with you on its behalf. Your contract is with the service provider and the responsibility for the provision of the Services is solely of the service provider. You agree that the Company takes no responsibility (directly or indirectly) and incurs no liability of any kind for the provision of the Services by the service provider.

3.7 During the provision of the Services the Company and/or the service provider shall each maintain in force, with a reputable insurance company:

  • public liability insurance in an amount not less than £1,000,000
  • employer’s liability insurance (if applicable) in an amount not less than £5,000,000.

3.8 The customer ensures having an adequate buildings and contents insurance and occupier’s liability insurance in place for the duration of the Services. The customer agrees to provide a copy to the service provider if necessary.

3.9 The Parties agree some of the Services may require a site visit. In such cases:

  • The customer will request a site visit while booking the Services.
  • The Company might request a site visit if considers it necessary depending on the information provided at the time of booking and the Services chosen.
  • The Parties will arrange a mutually convenient time for a site visit prior to performing the Services.
  • The customer agrees to pay a fee prior to the site visit in order to cover the service provider’s expenses which will be calculated based on the distance and time spent for the site visit.
  • The customer agrees the site visit fee is non-refundable in cases of unprovided access to the property at the agreed time and date and/or cancelation of the Services after service provider’s arrival.
  • The Parties agree the site visit shall constitute a Service, separate from the Services booked by the customer.

3.10 The service provider will not be able to provide the Services until the end of the 14-day cancellation period unless the customer gives a written request to do so during this period.

 

  1. SERVICE PROVIDER’S RIGHTS AND OBLIGATIONS

 

4.1 The Company or an appointed service provider will provide the Services as described in point 2.

4.2 The service provider will be fully equipped for the job.

4.3 The service provider will stay as long as needed.

4.4 The service provider is obliged to provide all and any tools, equipment and materials necessary for the fulfilment of the Services if nothing else is agreed with the customer prior to starting the Services.

4.5 The service provider is obliged to do its best to provide the Services in accordance with the rules set out in these terms and conditions as well as meet the Customer’s requirements and timescales agreed between parties. However, there might be delays due to circumstances beyond our control as described herein.

4.6 The service provider is obliged to provide all and any of the Services using reasonable care and skill.

4.7 The service provider is obliged to strictly comply with commonly accepted practices and standards in the relevant industry.

4.8 The service provider is obliged to strictly comply with all applicable laws and regulations in force at the time of providing the Services.

4.9 The service provider has the right to take photographs and/or video and/or audio recordings before, during and after the fulfilment of the Services for quality control purposes and/or when in its sole absolute discretion believes that there might be a factor which may restrain or affect the fulfilment of the Services or might hinder with the Services’ quality.

4.10 The Company and/or the service provider has the right to delegate some or all of the accomplishment of the Services, but it will still continue to be responsible for the execution of the Services and its obligations under these terms and conditions.

4.11 The Company reserves the right to send different service providers to perform the Services even in cases of continuous agreements. A particular service provider might not be always and at any time available. The Company will not be liable under any circumstances related to the customer’s requirement to be sent a specific service provider to perform the Service.

 

  1. CUSTOMER’S RIGHTS AND OBLIGATIONS

 

5.1 The Customer has the right to control personally or by a proxy the performance of the Services agreed with the Company, as well as the overall execution of the agreement.

5.2 The Customer has the right to require the service provider to perform its obligations under this contract with the care of a good manager and not to disclose any information that became known to him during and/or on the occasion of performance of this agreement.

5.3 The Customer has the right to provide a list of cleaning tasks he/she requires to be completed. This can be done either with the initial booking enquiry or to the service provider on its arrival at your property.

5.4 The Customer has the right at the time of the original booking enquiry to provide a list with any and all items which require special care or cleaning products. The service provider will not be held responsible under no circumstances to provide such special care or cleaning products unless explicitly agreed at the time of the booking enquiry.

5.5 The Customer is obliged to pay to the Company the remuneration agreed, according to the terms and conditions of the present agreement.

5.6 The Customer is obliged to ensure access to the property at the agreed dates and times when the service provider will perform the Services:

  • All necessary permissions and approvals to enter the property must be obtained at customer’s cost prior to providing the Services. A copy of any such written documents must be given to the service provider where applicable.
  • Keys must open and close all locks without special efforts or skills.
  • The alarm system of the property must be easily disabled and reset. Detailed instructions must be given to the Company or the appointed service provider executing the Services.
  • A notification must be sent to the Company if the customer gives the keys of the property to the service provider.  
  • A specific notice must be given to the Company prior to providing the Services if the customer requires the return of his/her keys on completion or cancellation. The Company will not be kept liable in case such notice is not given. Additional arrangements must be set out in order to collect/receive the keys.

5.7 The Customer is obliged to provide any and all information that will be necessary for completing the Services i.e. the size, measurements or layout of the property. If any information he/she provides is incomplete or incorrect, the service provider might request an additional charge to cover any and all extra work that occurs. The additional charges if applicable will be agreed with the customer in advance.

5.8 The Customer is obliged to provide running water and electricity from normal 220/240 volt 3-pin sockets at the property.

5.9 The Customer is obliged to allow the service provider to use his/her toilet and washing facilities while performing the Services or to provide such at his/her expense at the place of performing the Services.

5.10 The Customer is obliged to prepare the property for receiving the Services by the date or time when the service provider is due to start the Services, i.e.:

  • to cover any and all items, furniture or fixtures or fittings which will stay at the property while the Services last
  • to make safe any and all appliances or equipment at the property in order to protect them from dirt or dust
  • to remove any and all items from the areas in the property where the Services will be provided
  • to secure and/or remove any and all valuables, breakables or sentimental items prior to the start of the Services
  • to provide adequate care for children and/or animals that remain on the territory of the property during the Services. The Company and/or the service provider will not be kept liable under no circumstances and will not take any responsibility for the care of any children or animals at the territory of the property during fulfilment of the Services.

5.11 The customer agrees if asked by the service provider to allow leaving its tools, equipment and/or materials at the property overnight if the fulfilment of the Services cannot be completed in a single day. In such cases, the customer ensures the safety and good conditions of the left service provider’s belongings.

5.12 The customer is obliged to arrange car parking and/or visitor parking permit where applicable for the service provider’s vehicles within close proximity to the property as well as to pay any parking fees or congestion charges paid by the service provider in connection with the provision of the Services.

5.13 The customer is obliged to arrange any transportation necessary for a member of his family or any other person in his care during the fulfilment of the Services. The service provider shall under no circumstances transport the customer or any other person during the execution of the Services.

5.14 The customer agrees to comply with and fulfil his obligations under this clause. In cases the customer fails to do so, the service provider has the right to deny performing the Services which will be considered circumstances beyond its control which might lead to suspension or cancelation of the Services.

5.15 The customer agrees to pay the Cancellation Fee as described in these terms and conditions if the service provider is prevented from performing the Services at the time agreed, or at all, due to customer’s failure to fulfil his obligations under this clause.

 

  1. PRICE AND PAYMENT

 

6.1 The price and rates for the Services will be agreed between Parties and confirmed while exchanging emails.

6.2 The price and rates for some of the Services will be calculated according to the time spent in fulfilling the Services which will include each period and/or part period of 60 minutes spent in providing the Services.

6.3 The price and rates for some of the Services will be calculated on a different basis. The customer will be notified for the applicable rates during the booking.

6.4 The price and rates for any and all particular materials requested by customer during the booking will be agreed between Parties and confirmed in the email exchange.

6.5 The Company has no control over the service providers’ rates. They may vary due to changes in costs or other factors such as inflation. If the price and rates agreed between Parties differ from the actual costs due to any reasons beyond our control, the Company will contact you to notify you of the changes. If the revised price is not acceptable to the customer, he/she is free to cancel the booking without any liability.

6.6 All payments must be paid to Amazing Online Solution Ltd by cheque, credit/debit card, standing order or bank transfer and shall be received by Amazing Online Solution Ltd on behalf of the service provider.

6.7 All standing orders must be arranged at least three days prior to the beginning of the Services. The Company must be notified when the standing order is in place.

6.8 For payments by credit/debit card, the customer will be asked to provide his/her card details at the time of the booking. The payment may be processed immediately and/or at any time before the Services take place.

6.9 Payments in person and/or in cash will be accepted by the service provider only upon an explicit written order given by the Company.

6.10 The service provider will charge higher then agreed for the following reasons the enumeration of which is not exhaustive:

  • if any of the customer’s requirements compel the service provider to make changes in the preliminary agreed Services
  • if the amount of work the Services require increases for unpredictable reasons
  • if the Services the customer require differ from those agreed and confirmed upfront
  • if the type of work involved is different to what was agreed before the arrival of the service provider

6.11 The service provider will require your approval to the extra amount than agreed before continuing to provide the Services.

6.12 The price and rates of the Services might be adjusted at any time to reflect increases or decreases in the service provider’s costs such as costs of tools, equipment or materials, as well as increases in the Consumer Price Index during the previous year. The Company shall send a prior notice in writing of proposed changes which must be accepted by the customer.

6.13 The price and rates of the Services include VAT, where applicable. If the rate of VAT changes between the date of the order confirmation and the date of providing the Services, the rate of VAT that you pay will be adjusted, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.

6.14 The Company will inform you if an advanced or immediate payment is required for providing the Services. An email will specify the sum due, the required method of payment and the payment’s deadline.

6.15 The service provider will invoice you for the Services either before or after completion of the Services.

6.16 Payment of the invoice must be in cleared funds by the due date specified between the Parties or in the invoice.

6.17 If there is no agreement between Parties regarding the due date for payment, payment shall be due within 14 days following the date of the invoice. Credit and/or debit card payments might be processed immediately after booking the Services.

6.18 The service provider may void your booking or suspend the Services with immediate effect if you delay the payment or refuse to pay for the Services on or before the due date. Such actions will take place until you pay the outstanding amounts. The Company reserves the right to charge you interest for the delay or lack of payment as follows:

  • the rate of 3% a year above the base lending rate of Barclays Bank Plc if you are an individual
  • at the rate specified in the Late Payment of Commercial Debts (Interest) Act 1998 if you are legal entity

6.19 The interest will be calculated on a daily basis from the due date until the date of actual payment of the overdue amount.

6.20 The customer must pay the interest together with any overdue amount on demand.

6.21 Any interest due calculated up to and including the date of the payment will be imposed if you do not make any payment by the due date for payment. However, you agree that the Provider may process the payment of the outstanding amount at any time on or after the due date using the card details you have provided at the time of arranging the booking.

6.22 Any dispute of an invoice undertaken in good faith after immediately informing the Company about it, shall not lead to the clauses regarding delay or non-payment for the period of dispute.

6.23 This clause shall remain valid even after termination or expiry of the current agreement.

 

  1. THE PROVIDER’S LIABILITY

 

7.1 The service provider is responsible for any loss or damage the customer may suffer as a result of a predictable consequence of its failure to comply with these terms and conditions or its negligence.

7.2 The service provider is by no means responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the service provider’s breach or if it was contemplated at the time the contract has come into force.

7.3 The service provider will fix any damages to your property caused by it while providing the Services if you are an individual.

7.4 The service provider is by no means responsible for the cost of repairing any pre-existing faults or damages to your property that it discovers while fulfilling the Services.

7.5 The service provider is by no means responsible and will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use the Services for any commercial, business or re-sale purposes being considered an individual.

7.6 The service provider shall under no circumstances be liable to you being considered a legal entity, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, sales, business or revenues, loss of business opportunity, loss of goodwill, loss of anticipates savings, loss of or corruption to data, or any indirect or consequential loss arising under or in connection with the current agreement.

7.7 The service provider’s total financial liability to you in respect of all direct, indirect and consequential losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed a sum equal to the lower of £5,000 and the amount paid or payable to the service provider by you under the contract in the 12 months preceding the date of any claims against the service provider.

7.8 The service provider does not exclude or limit in any way its liability for:

  • death or personal injury caused by its negligence or the negligence of its employees, agents, representatives or sub-contractors
  • breach of the terms implied by sections 49, 50, 51 and 52 of the Consumer Rights Act 2015
  • breach of the terms implied by sections 2, 3, 4 and 5 of the Supply of Goods and Services Act 1982
  • defective products under the Consumer Protection Act 1987
  • fraud or fraudulent misrepresentation
  • any other liability that cannot be excluded or limited by English law.

7.9 The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law and excluded from the contract in regard to legal entities only.

7.10 This clause shall remain valid even after termination or expiry of the current agreement.

 

  1. CHARGES

 

7.1 Cancellation charge applies for cancellation of Services as follows:

  • for Services booked and cancelled more than 48 hours before the beginning of the Services, no cancellation fee will apply
  • for Services booked more than 48 hours before the beginning of the Services but cancelled less than 48 hours before the beginning of the Services, a fixed cancellation charge of £50.00 (fifty Great British Pounds) will apply
  • for Services booked and cancelled less than 48 hours before the beginning of the Services, a cancellation charge equivalent to 50% of the price of the Services will apply

7.2 Individual customers within the 14-day cancellation period are allowed to make changes to the booked Services without charge by giving at least 48 hours’ notice to the Company. The service provider reserves the right of not being able to fulfil the changes required.

7.3 Legal entities and individuals with expired 14-day cancellation period can make changes to the booked Services by giving at least 48 hours’ notice to the Company prior to the beginning of the Services. In this case a change in the total price of the Services will occur. The Company will inform the customer of the amended price in writing and he/she is free to choose whether to cancel the Services or not. A cancellation charge may apply.

7.4 Changing the date of the Services without giving 48 hours’ notice to the Company will be considered a cancellation and the customer agrees to pay the appropriate cancellation charge.

7.5 The Company reserves the right to apply other charges for each particular case after notifying the customer in writing.

 

  1. CUSTOMER’S RIGHTS TO CANCEL THE SERVICES

 

8.1 As an individual and in accordance with the Consumer Contracts Regulations:

  • You have the right to cancel your contract within 14 days without giving any reason.
  • The cancellation period will expire after 14 days from the day of the conclusion of the current agreement.

8.2 Your decision to cancel the agreement must be submitted by a clear statement to the Company via sending a letter by post or email or a telephone call. Please use the following contact details for all cancellations: Address: 8, Lodore Gardens, London NW9 0DR

Telephone: 02030561877

Email: office@amazing-serivices.co.uk

8.3 To meet the cancellation deadline, you should send your cancellation statement to the Company before the cancellation period has expired.

8.4 If you cancel the agreement within the 14-day cancellation period, the Company will refund any payments received from you in cleared funds using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.

8.5 The Company will make the refund not later than 20 business days after the day it has been informed about your decision to cancel the agreement.  

8.6 Making a request in writing to begin providing the Services during the cancellation period, you acknowledge that:

  • You shall pay the Company an amount calculated depending on the Services provided before you officially inform about your decision to cancel. This may include site visit fees and any other applicable fees or charges agreed between Parties.
  • You will lose the right to cancel the agreement once the Services have been completed and you will have to pay for the Services in full.

8.7 As a legal entity or a customer with expired 14-day cancellation period the following provisions will apply if you cancel your agreement:

  • Before the beginning of the Services, you have the right to cancel the Services including whether you choose to cancel because the service provider is affected by an event beyond its control or the terms and conditions are changed to your material disadvantage
  • The Company should be notified about your decision to cancel not less than 48 hours prior to the beginning of the Services.
  • If you fail to give at least 48 hours’ notice of cancellation, you agree to pay the appropriate cancellation charge.
  • Advanced payments for not provided Services will be refunded in clear funds deducting any fees or charges agreed between Parties that may apply.
  • After the beginning of the Services, you have the right to cancel but you are obliged to pay in addition to the cancellation charge, the proportion of the Services provided prior to the notification of your decision to cancel as well as any costs the service provider has incurred in starting to fulfil the Services.
  • The above mentioned payments will be deducted from the refund due to you if any. If no refund is due to you, the above mentioned payments will be invoiced to you.
  • If you cancel the Services due to the service provider’s failure to comply with these terms and conditions, except for events beyond our control, you do not have to make any payment to the Company.

8.8 You may cancel the Services with immediate effect without charge even after they began by giving the Company a written notice when:

  • the service provider breaches any of the terms and conditions set out herein and does not correct or fix the situation within seven days of you notifying it of the problem
  • the terms and conditions are changed to your material disadvantage
  • the service provider is affected by an event beyond its control except when this is caused by your failure to comply with your obligations according to these terms and conditions in which case you will be required to pay for any Services provided up to the time of cancellation.

 

  1. THE SERVICE PROVIDER’S RIGHTS TO CANCEL

 

9.1 The service provider may have to cancel the Services before the beginning of providing them due to:

  • an event beyond its control
  • unavailability of key personnel
  • unavailability of key materials without which the Provider cannot provide the Services

9.2 A prompt notice will be given to the customer by the Company.

9.3 In the above mentioned cases, the Company will do its best to organize a service provider but if it is not possible, any advanced payments will be refunded to the customer.

9.4 In case the even beyond our control is your failure to comply with your obligations under these terms and conditions, the appropriate cancellation charge will be deducted from the refund.

9.5 In case of an even beyond our control even we have already started preparatory work in relation to the Services, the customer will not be charged and any advanced payments will be refunded to him.

9.6 In cases regular or periodic Services, the service provider may cancel the Services at any time by providing the customer with at least 30 days’ written notice. Any advanced payment for unprovided Services will be refunded to the customer.

9.7 The service provider has the right to cancel the Services at any time with immediate effect upon written notice when:

  • the customer do not pay the amounts due according to the agreement
  • the customer breaches any of the terms and conditions set out herein and do not correct or fix the situation within seven days of being asked to do so in writing.

 

  1. SOLVING PROBLEMS WITH THE SERVICES

 

10.1 In an event the Services have not been provided in accordance with the agreement or to a reasonable satisfaction the following applies:

  • the customer must contact the Company and explain the problem in writing via letter of email as soon as reasonably possible and in any case within the period of 48 hours after acceptance of the Services
  • all Services shall be deemed to have been performed in accordance with the contract and to reasonable satisfaction, unless you notify us within 48 hours after acceptance of the Services
  • the service provider will use every effort to correct, repair or fix defects as soon as reasonably practicable if such problems or defects are found to have been caused by the service provider
  • no payment will be required if the Provider should correct, repair or fix a defect with the Services caused by it
  • a reasonable reduction in the price of the Services will be offered if it is impossible for the service provider to solve the problem or fail to put things right within a reasonable time

10.2 For the avoidance of doubt, the Company will not be hold responsible or liable in relation to any of the following:

  • customer’s failure to notify the Company of any defect with the Services within the period 48 hours after acceptance of the Services
  • disruption to the Services or damages to your property or belongings caused by any third parties presented on site during the fulfilment of the Services
  • damages to the property, its contents or your belongings caused by faulty or defective products, materials and equipment provided by you and used by the service provider while providing the Services
  • damages or defects caused by customer’s negligence, wilful act or faulty workmanship, or any third party engaged or authorised by him/her to carry out any work on his/her behalf
  • lack of fulfilment of any work not specifically set out in the agreement between Parties or otherwise notifiedin writing by the customer and accepted by the Company, prior to the start of the Services
  • damage to items which require specialist or non-standard care or cleaning products when the Company or the service provider on site has not been informed about prior to the beginning of the Services
  • damage to items which require specialist or non-standard care or cleaning products when the service provider has followed incorrect care instructions provided by the customer
  • stains, burns, ingrained dirt and other marks which cannot be removed with industry standard cleaning methods and materials
  • pre-existing wear and tear, damages, defects or faults in your property, its contents or your belongings;
  • customer’s failure to allow carpets to dry adequately before replacing furniture
  • shrinkage of carpets where such shrinkage is caused by the poor fitting of such carpets
  • wear or discolouration of fabric which becomes more apparent as a result of cleaning
  • the service provider’s failure to complete all or part of the Services due to customer’s requirement for additional tasks over and above what was originally booked
  • the quality of “end of tenancy” or “after builders” cleaning services where such services are carried out by the service provider while the property is occupied by tenants, builders or other third parties.

10.3. If the customer reports a problem, the Parties must arrange a site inspection if necessary. In such cases, the customer agrees that for the purpose of solving the issue the Company will send its representative who will be entitled to take photographs of any reported damages to the property or possessions.

10.4. If a problem is reported, the customers agrees and gives the right to the Company to share information with its insurers or the insurers of its partners in an event of a report and/or claim made by the customer.

10.5. As an individual, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials used to provide the Services are faulty or not as described. Advice about your legal rights is available from your local Citizen’s Advice Bureau (www.adviceguide.org.uk) or Trading Standards office (www.gov.uk/find-local-trading- standards-office). Nothing in these terms and conditions will affect these legal rights.

 

  1. TOOLS, EQUIPMENT AND MATERIALS

 

11.1 All the tools, equipment and materials necessary for the fulfilment of the Services are the sole concern of the service provider.

11.2 If the customer has any specific requirements according to the tools, equipment and materials to be used, he/she much inform the Company while making the booking or at least 48 hours prior to the beginning of the Services.

11.3 The Company reserves the right to not meet the customer’s requirements about the tools, equipment and materials for subjective and/or objective reasons.

11.4 After the beginning of the Services, the service provider may finds out it needs tools and/or materials different from those he carries in order to provide the Services. There might be a few reasons:

  • the need for the particular tools and/or materials may only be revealed when the service provider starts performing the Services
  • the condition of an item or the area which is the subject of the Services may only become apparent when the service provider starts providing the Services and it was not possible to find it out upfront

11.5 Additional agreement will be concluded in order to arrange the purchase of any tools and/or materials necessary for fulfilment of the Services.

11.6 If the materials are available from a local supplier, the service provider will go to the supplier, purchase the materials and return to continue providing the Services. A charge may apply for the travel time if the duration is more than an hour.

11.7 If the materials are not available from a local supplier, the service provider will order them and return upon receipt to continue providing the Services. An additional charge may apply.

11.8 The customer agrees to cover all and any costs that might occur due to the necessity of buying additional and/or specific materials in regard to completing the Services. All additional costs will be confirmed in advance with the customer.

11.9 The customer has the right to examine all and any materials delivered by the service provider and paid by him/her under this clause.

11.10 The Parties agree that some materials, when they are manufactured or made, have inherent imperfections or variations. The service provider will not be held responsible or liable in breach of this agreement to provide the customer with goods which are of satisfactory quality, or comply with any description or that are fit for their purpose where there is an inherent imperfection or variation caused by or due to their making or manufacture or construction.

11.11 Any materials purchased or used in providing the Services will be new and of satisfactory quality and fit for the purpose of being used in connection with the type of Services being provided.

11.12 If the customer want to supply any materials for the fulfilment of the Services, the service provider will not be liable as regard to whether they are of satisfactory quality or fit for the purpose for which they are to be used.

 

  1. EVENTS BEYOND SERVICE PROVIDER’S CONTROL (FORSE MAJEURE)

 

12.1 The Parties agree they are not liable for full or partial non-performance of obligations under the agreement if it is due to “force majeure”. It essentially frees them from liability or obligation when an extraordinary event or circumstance beyond the control of the parties, including but not limited to strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private utilities or telecommunications networks, prevents one or both parties from fulfilling their obligations under this agreement.

12.2 The service provider will neither be responsible nor liable for any failure to provide or delay in providing any of its obligations under these terms and conditions that is caused by an event beyond its control.

12.3 An event beyond service provider’s control means any act, event or situation out of its reasonable control. The examples of acts, events or situations which are beyond service provider’s reasonable control are not limited to:

  • weather conditions that make it impossible or unsafe for the service provider to provide any of the Services
  • the state and/or condition of customer’s property which makes it impossible or unsafe for the service provider to fulfil any of the Services
  • the service provider is unable to gain access to the property at the dates and/or times agreed
  • the service provider encounters unforeseen technical problems
  • the service provider has to wait for specific materials upon customer’s request
  • the service provider has to wait for other providers of services on site to complete their work
  • the customer fails to fulfil his/her obligations agreed herein
  • the customer fails to adequately prepare his/her property for the provision of the Services
  • the customer makes changes in the Services required which leads to impossibility to complete the Services according to agreement

12.4 If the above mentioned occur, the service provider will do its best to provide the Services as soon as the situation is being resolved. A delay may also occur before the service provider can continue providing the Services.

12.5 The Company will notify the customer if an event beyond its control takes place only if it’s not well-known fact.

12.6 The service provider’s obligations under these terms and conditions will be suspended and the time for providing the Services will be extended for the duration of the event beyond the service provider’s control.

12.7 The customer may cancel the Services under the circumstances of this clause and may deny to receive the Services. Certain fees and/or charges may apply.

 

  1. THE PROVIDER’S EMPLOYEES, WORKERS, REPRESENTATIVES AND SUB-CONTRACTORS

 

13.1 The Company has a written contract with all service providers forbidding them from working directly or indirectly with customers introduced by the Company, during and for six months immediately following termination of their contract with the Company.

13.2 The Company invests time and money in the training of its service providers in order to ensure they meet its standards of service.

13.3 The customer agrees not to directly or indirectly engage, or offer to engage, the service provider or any of the Company’s employees, workers, representatives or sub-contractors to provide services similar to or the same as the Services provided by the Company for as long as the Services take place and for a period of six months thereafter.

13.4 If the customer breaches the previous clause, he/she agrees to pay the sum of £500 as liquidated damages.

13.5 The customer agrees and accepts that the above mentioned amount represents a genuine pre-estimate of the loss arising from his/her breach.

13.6 Payment of the amount due under clause 13.4 shall be payable to Amazing Online Solution Ltd on demand.

13.7 This clause shall remain valid even after termination or expiry of the current agreement.

 

  1. CONTACT DETAILS

 

If you have any questions, queries or if you have any complaints, please contact Amazing Online Solution Ltd. You can contact us by post, telephone or email using the following contact details:

Address: 8, Lodore Gardens, London NW9 0DR

Telephone: 02030561877

Email: office@amazing-serivices.co.uk

 

  1. PERSONAL INFORMATION

 

15.1 The Company will use the personal information you provided in accordance with its Privacy Policy.

15.2 The service provider will only use the personal information you provide to the Company in regard to providing the Services to you and, where applicable, to process your payment for the Services.

15.3 You agree to have the property, any persons and/or objects therewith, and/or your pet and/or yourself photographed, video and/or audio recorded by the Provider and its agents and permit the use of the materials in connection with the provision of the services, for the purposes of training, development, quality control and/or as evidence regarding any complaints, claims and/or any legal actions.

15.4 It is understood that all of the photographs, video and audio recordings, and all films, audiotapes, videotapes, reproductions, media, plates, negatives, photocopies, and electronic and digital copies of the photographs, video and audio recordings are the sole property of the Company.

15.5 You agree not to contest the rights or authority granted to the Company. You hereby forever release and discharge the Company, the appointed service providers, their employees, licensees, agents, successors, and assigns from any claims, actions, damages, liabilities, costs, or demands whatsoever arising by reason of defamation, invasion of privacy, right of publicity, copyright infringement, or any other personal or property rights from or related to any use of the photographs, video and audio recordings. 15.6 You understand the Company and/or the appointed service providers are under no obligation to use the photographs and recordings.

15.7 You hereby release, discharge and agree to hold harmless the Company and the appointed service providers, their heirs, legal representatives or assigns, and all persons functioning under their permission or authority, or those for whom they are functioning, from any liability that may occur or be produced in the taking of said picture and/or recordings or in any subsequent processing thereof, as well as any claims for libel or invasion of privacy.

 

  1. MISCELLANEOUS  

 

16.1 This agreement is between the customer and the appointed service provider. No other third party shall have any rights to enforce any of its terms.

16.2 When the words “writing” or “written” are used in these terms and conditions, such references will include email unless stated otherwise.

16.3 The service provider may transfer its rights and obligations under these terms and conditions to another organisation.

16.4 Any provisions of these terms and conditions that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the contract shall remain in full force and effect.

16.5 Termination or expiry of this agreement shall not affect any rights, remedies, obligations or liabilities of the Parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the contract which existed at or before the date of termination or expiry.

16.6 Each of the clauses of these terms and conditions operate separately. If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these terms and conditions.

16.7 These terms and conditions are governed by English law. The customer and the service provider both agree to submit to the nonexclusive jurisdiction of the English courts.

 

 

 

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